Let's connect at NADA Show 2018 Las Vegas
Learn how texting done right can help you improve the customer experience and increase revenue opportunities.
Come visit Kimoby at NADA2018 and learn how to stand out from the competition by delivering exceptional service experiences one text at a time.
Reaching customers today is about confidence and convenience.Give them a new way to engage with your service department outside of a phone call and let them know that quick answers to their questions are always just a text message away.
Make it easy for customers to set, confirm, cancel or reschedule their appointments. Make it your responsibility to reduce no-shows by reminding them exactly when your team expects their visit to the service lane. Build trust and promote transparency by keeping them informed with status updates at each stage of the vehicle repair. Help them keep regular vehicle maintenance and preventive care top of mind.
Convenience is about valuing your customers' time.Late-day vehicle pick up should be the easiest part of your service experience. When it comes to payment, customers today want a fast, cashier-free checkout process. Offer them to skip the afternoon line at the service desk. Enable them to view and pay their service invoice wherever they are. Let them pay you from their mobile phone.
Make your customers feel comfortable sharing their honest feedback on the quality of service experience delivered by your team. Make the most of their insights, close the loop, and keep improving. Show customers you really care about what they think of their last visit to your service department and your CSI scores will start increasing naturally.
Having the right tools means more time to focus on what really matters.Automating common or repetitive tasks enables you to maximize profitability while helping your employees keep the customer experience front and center. Less time spent on routine calls means more time to focus on the unique needs of each individual customer.
With the right communication platform, one that perfectly blends in with your internal processes and can speak to your dealer management system, you get a clearer view of what's happening across your service operations so you can accurately measure how your team is performing, make better-informed decisions, and streamline your daily workflows.
With the right management interface, one that keeps track of every interaction and gathers your staff's conversations all in one place with customer information right at their fingertips, continuity and consistency in service experience is delivered together as a team. Regardless of who's on or off duty, any teammate can pick up any conversation right where they left off.
Enpowered with the right texting solution, your team can drive your service brand while building strong personal connections with vehicle owners, for future engagement and sales. With the right texting solution for the automotive industry, your fixed ops department can become the most successful part of your dealership.
Sending automated feedback requests via text has helped us achieve a 20% increase in CSI score within one month.View success story
We’ve seen an uptick of 25% on our services and revenue $10,000 higher after sending targeted campaigns via text.Read success story
Our phone call volume decreased by 80% thanks to automated appointment reminders and confirmations.Read success stories
Every interaction is an opportunity to build a profitable relationship.